FAQ

Delivery

  • How much does delivery cost?
    • The delivery price depends on e.g. however, from 4,90€ depending on the size and weight of the order. You can check the postage by going to the checkout via the shopping basket. We offer free delivery for orders over 100€.
  • How can I track the progress of my order?
    • You will receive an email when the order has left the warehouse. Unfortunately, we do not offer tracking for all orders. We will help you in customer service if you have any questions about the status of your order.
  • What are the different delivery options?
    • You can choose the delivery option that suits you at the checkout "pickup at the pick-up point" or "home delivery". Home delivery is not possible for all orders.
  • How long does delivery take?
    • The delivery time varies from 4 to 35 days depending on the product. Longer delivery applies to products that are delivered directly from the warehouse of our cooperation partners.
  • Which countries delivery is possible?
    • Deliveries from our online store are currently only possible to Finland. We are working on expanding our delivery areas to other countries.

Payment

  • What are the different payment options?
    • You can pay for your purchase directly in the online bank, with a Klarna invoice or as a Siirto mobile payment.

Return

  • How much does it cost to return the product ?
    • Unfortunately, we do not yet offer free returns in our online store. The cost of returning is 5,90€ .
  • Returning a product?
    • You have a legal right to return within 14 days . If you want to return the product, please notify us within 14 days of receiving the order. More detailed instructions for returning can be found on the Refund policy page under "How to request a refund"
  • Can I cancel my order?
    • If you want to cancel the order, please contact our customer service immediately. If the products have not left our warehouse, cancellation is possible.

Gift cards

  • You can use the Coco Store gift card for any product in the Coco Store online store. We currently offer gift cards worth 10€, 25€, 40€, 50€ and 100€. The gift cards are digital and will be sent to the email address you provided. You can use your gift card by adding the code received in the email at the checkout. The gift card is valid for 12 months from the moment of purchase.

Direct delivery

  • How does a product sent from a cooperation partner affect my order?
    • The direct delivery product is sent directly from our supplier's warehouse instead of our own warehouse and is manufactured when the order is placed. This affects e.g. delivery times and prices.